COVID-19 Protocol

Procedural Changes

We’re taking measures above and beyond what is required. More details on our planned protocols are below. We welcome your input — if you have suggestions, concerns, questions or information to share, please send it to float@soulexdc.com

Hours of Operation (By Appointment Only) Wednesday – Sunday | 10am – 6pm

While our hours are limited, we can be contacted from 9am – 9pm at 202.289.0010. Please give us a call if you have any questions.

Entering the Studio

  • Clients and staff are required to wear mask covering nose and mouth at all times in the studio expect when entering private float room.
  • Sanitize your hands upon entering.
  • Everyone will have their temperature checked upon arrival with a contact-free thermometer at the door. If you have a temperature that exceeds 99.9 degrees, your appointment will be rescheduled for two weeks later.
  • You’ll be asked to take off your shoes before entering your float room and place them with your personal items in the cubbies designated for your room.
  • In an effort to continue practicing social distancing, that no additional guest come with you during your appointment.
  • No late to appointment will be permitted.
  • Cancellation Policy: We are by appointment only due to COVID-19 guidelines! Out of respect for our staff if a cancellation is necessary, we require at least 24 hours notice before your scheduled appointment. If fail to do so, a $50 fee will be charged to the payment method on the account. If the appointment is canceled within 2 hours, the float session will be redeemed from your account.

Preparing for your Float Appointment

  • You will be required to complete and sign updated intake forms including the COVID-19 liability waiver online prior to your appointment:
  • Clients must register for a session beforehand using the Mindbody app or the schedule on our website. All session transactions must be done prior to arrival.
  • Please do not linger in the studio or lounge area before or after session.
  • Orientation will be via video walk through – this will greatly reduce face to face time in close quarters especially in the room prior to float.

While Visiting

  • Appointments are limited to 4 clients at a time.
  • All appointments will be staggered to avoid overcrowding.
  • Clients need to bring their own water bottle.
  • Sanitizers will be provided through out the studio .
  • Lounge or any post-float area will be closed to minimize touch points in the lobby, therefore no lingering in the studio after session.
  • Please do not linger in the studio or entryway before or after session if you would like to speak to a staff, please do so over the phone.

Overall Hygiene and Cleanliness

  • We will have air purifiers running throughout the studio.
  • Use of UV-C sanitation device and CDC/EPA approved cleaners to sanitize all surfaces between clients.
  • Hospital grade disinfectant will be utilized on all high touch surfaces, and high touch surfaces will be cleaned regularly.
  • After each float, we will clean the float room thoroughly, using disinfectant cleansers, mop the floors and wipe down high-touch areas including door handles, pod’s lid, cubbies and bathroom surfaces.
  • All towels are replaced after each appointment. Towels are laundered using disinfecting detergent.
Please Watch this Video on COVID-19 Safety Protocols
Play Video