Our Studio Policies
SOULEX float spa Cancellation Policy
Cancellation Policy: Our services are offered by appointment only. Out of respect for our staff, if a cancellation, or any changes, to your appointment is necessary, we require at least 24 hours notice before your scheduled appointment. In order to allow our clients to keep their unused float sessions, a $50 Late Cancellation Fee will be charged to the credit card on file in the event of cancellation within 24 hours of scheduled session. Accounts with a negative balance must be settled before their next float session.
Late Arrival Policy: If you are more than 15 minutes late to your scheduled appointment, we can only offer you the time remaining in your float. In some cases the appointment may need to be rescheduled.
No Show: No shows will result in a 100% service charge. The session booked will be forfeited from the account.
Refunds: Float packages and products can only be returned as store credits. All sales are final.
Late Arrival Policy
No shows will result in a 100% service charge to the card on file. If you are more than 15 minutes late, we can only offer you the time remaining in your float.
Gift cards do not expire. They work like cash, not sessions. If the dollar value of the gift card is insufficient to pay the current price of a session, you will need to pay the difference in cost.
Please note that all sales are final. Any refunds will be given as a credit to your account to use for future purchases.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Gift Certificates, once entered, will automatically apply to your next order(s). If an order exceeds the amount of gift certificates, the balance of the order must be paid with a credit card or cash. Any unused balance will be placed in your account. Please treat your gift Certificate like cash. We are not responsible for the lost or stolen gift certificates. Gift certificate are not redeemable for gratuity/tips, ONLY for services and products. Gift Certificates and their use are subject to SOULEX’s general Terms & Conditions. SOULEX reserves the right to change these terms and conditions from time to time at its discretion. Gift cards don’t have an expiration date.
Float packages are not shareable or transferable.
All float sessions must be paid for in advance. Float packages are non-refundable and are valid for one year. After the one year mark, customers are responsible for paying any price difference since the time of purchase if the package is extended.
All sales are final. Float packages and products can only be returned as store credits.
Amenities provided include: towel, washcloth, bathrobe, slippers, ear plugs, shower cap, shampoo/body wash/conditioner, and shower. It is up to each individual to take caution to prevent slipping or falling as floor surfaces may be wet. The facility is cleaned between each session and the float pod solution is sanitized to meet or exceed the standards of the Floatation Tank Association.
Floaters have 5 minutes to rinse off before their float sessions up to 15 minutes to shower and exit the float room after their session. This is in addition to your 60 minute float time. We have a powder room equipped with toiletry products for extra post grooming. I agree to: (1) TURN OFF my shower prior to entering the float pod so that 180 gallons of potable water is not wasted. (2) Call for assistance if I am having trouble with the shower or any equipment.
Understand that SOULEX float spa is a place of relaxation and tranquility, and conduct yourself accordingly. Disruptive or disrespectful actions including, but limited to: excessive noise in quiet areas, harassment, inappropriate behavior toward staff or other clients is not allowed. SOULEX float spa staff reserve the right to refuse service for any reason.
Damage and Contamination of Pod/Room
Any damage caused by, but not limited to, the reasons stated below will result in a cleaning and complete salt replacement fee of $2,000.
- Hair Dye: If you have had any type of hair color/treatment in the past two weeks, do not participate in float therapy as it will stain the water.
- Incontinence/Voluntary or Involuntary release of bodily fluids of any kind
- Not showering thoroughly and having oils, creams, or makeup on body
- Experiencing a heavy menstrual period – please reschedule if there is any chance menstrual blood could come out into the water